5jilli Privacy Policy

1.1 This Privacy Policy ("Policy") describes how 5jilli ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "the Player") who access or use the 5jilli website, mobile application, and related services (collectively, the "Platform").

1.2 5jilli is committed to protecting the privacy and security of your personal data. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC).

1.3 By registering an account on the 5jilli Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the 5jilli Platform.

1.4 This Policy should be read alongside 5jilli's Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the Platform.

2.1 For the purposes of the Philippine Data Privacy Act of 2012, 5jilli is the personal information controller responsible for the personal data collected through the Platform.

2.2 5jilli operates in compliance with the regulations of the Philippine Amusement and Gaming Corporation (PAGCOR). As a PAGCOR-regulated platform, 5jilli is subject to additional data handling obligations under applicable gaming regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

2.3 If you have any questions or concerns about how 5jilli handles your personal data, you may contact our Data Protection Officer (DPO) via the contact details provided in Section 13 of this Policy.

3.1 5jilli collects personal data from you in the following categories:

3.2 Sensitive Personal Information. In certain circumstances, 5jilli may collect sensitive personal information as defined under RA 10173, including government-issued ID numbers and financial account details. Such data is collected solely for identity verification and payment processing purposes and is handled with the highest level of security and confidentiality.

3.3 Data You Provide Voluntarily. Some data is collected only when you choose to provide it, such as when you contact our support team or participate in a promotion. You are not obligated to provide this data, but failure to do so may limit your ability to use certain features of the Platform.

4.1 5jilli uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 5jilli player account, including verifying your identity and age (21+ requirement) in compliance with PAGCOR regulations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, and to maintain accurate transaction records.
• Legal Compliance: To comply with applicable Philippine laws, including anti-money laundering (AML) obligations under the Anti-Money Laundering Act (AMLA), KYC requirements, and PAGCOR regulatory reporting obligations.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the features, performance, and user experience of the 5jilli Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.

4.2 5jilli will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5.1 Under the Philippine Data Privacy Act of 2012, 5jilli processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 5jilli (i.e., to operate your account, process bets, and handle payments).
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AML obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for 5jilli's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

6.1 5jilli does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

• Payment Processors: We share financial data with payment service providers (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard) solely to process your transactions. These providers are bound by their own privacy policies and applicable data protection laws.
• Regulatory Authorities: We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law or regulatory obligation.
• Identity Verification Providers: We may share identity data with third-party KYC verification service providers to fulfill our legal obligation to verify player identity and age.
• Game Software Providers: Certain technical data (such as session identifiers) may be shared with our game software providers to deliver game content. These providers do not receive personally identifiable information beyond what is technically necessary.
• Legal Proceedings: We may disclose personal data where required by a valid court order, subpoena, or other legal process issued by a competent Philippine court or authority.

7.1 5jilli retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations.

7.2 Specifically, transaction records and identity verification documents are retained for a minimum of five (5) years following the closure of your account, in compliance with the Anti-Money Laundering Act (AMLA) and PAGCOR record-keeping requirements.

7.3 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 5jilli will securely delete or anonymize such data.

7.4 Marketing consent records are retained for the duration of your account and for three (3) years following account closure, to demonstrate compliance with consent requirements.

8.1 The 5jilli Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze Platform usage. A cookie is a small text file placed on your device when you visit the Platform.

8.2 5jilli uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how players use the Platform (e.g., pages visited, errors encountered) to help us improve performance. Used only with your consent.
• Functional Cookies: Remember your preferences (e.g., language, display settings) to personalize your experience. Used only with your consent.
• Analytics Cookies: Help us understand aggregate usage patterns to improve the Platform. All data collected is anonymized and cannot be used to identify individual players.

8.3 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 5jilli Platform.

9.1 5jilli implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the 5jilli Platform;
• Encryption of sensitive data at rest, including financial account details and government ID numbers;
• Role-based access controls ensuring that only authorized personnel can access personal data, on a strict need-to-know basis;
• Regular security audits and penetration testing of the Platform's infrastructure;
• Two-factor authentication (2FA) options for player accounts to prevent unauthorized access;
• Continuous monitoring of Platform activity for suspicious behavior and potential security incidents.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5jilli will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173.

9.3 While 5jilli takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential and for notifying 5jilli immediately if you suspect unauthorized access to your account.

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5jilli:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data 5jilli holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held by 5jilli.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 5jilli's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

10.2 To exercise any of the above rights, please contact 5jilli's Data Protection Officer via live chat or email at [email protected]. We will respond to all verified requests within fifteen (15) business days.

10.3 Please note that certain rights may be limited where 5jilli is required to retain or process your data to comply with a legal obligation (e.g., AML record-keeping requirements).

11.1 The 5jilli Platform is strictly intended for individuals aged 21+ in accordance with Philippine gaming regulations. 5jilli does not knowingly collect personal data from individuals under the age of 21.

11.2 If 5jilli becomes aware that personal data has been collected from a person under 21 years of age, such data will be immediately deleted and the associated account will be permanently closed. Any funds in such an account will be handled in accordance with applicable PAGCOR regulations.

11.3 If you are a parent or guardian and believe that your child has registered on the 5jilli Platform, please contact our support team immediately via live chat or at [email protected].

12.1 5jilli reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Where changes are material, 5jilli will make reasonable efforts to notify registered players via their registered email address or mobile number.

12.2 Your continued use of the 5jilli Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how 5jilli protects your personal data.

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact 5jilli's Data Protection Officer through the following channels:

13.2 If you are not satisfied with 5jilli's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.